Understand the terms before you continue.
Important terms should be easy to find and understand. This centre brings the official ONEBOX legal documents together in one place, with a clear explanation of what each document covers.
Clear information for customers, professionals and other ONEBOX users.
Customer documents cover requesting and booking work. Professional documents cover joining the network and carrying out work through ONEBOX. The Privacy Notice explains how personal information is handled.
Customer Terms
The terms that apply when you use ONEBOX to request, arrange or manage a local service.
Read Customer Terms → BookingsCancellation & Refunds
How cancellations, problems, payment holds and refund decisions are handled when circumstances change.
Read Cancellation & Refunds → EveryonePrivacy Notice
What personal information ONEBOX uses, why it is needed, how it is protected and the rights available to you.
Read Privacy Notice → ProfessionalsProfessional Terms
The terms that apply when an independent professional joins ONEBOX, receives opportunities and accepts work through the platform.
Read Professional Terms → ProfessionalsProfessional Code
The conduct, safety, communication and service standards expected from professionals who participate in the ONEBOX network.
Read Professional Code →Clear guidance around each document, with the full legal wording inside.
ONEBOX adds headings, navigation and context to make each document easier to use. The legal wording itself remains the official published version. If anything is unclear, please contact ONEBOX before accepting the relevant terms.