Identity checked
ONEBOX confirmed the identity behind the Professional account. This establishes who controls the account; it does not automatically prove technical competence.
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ONEBOX trust standards
A clearer profile shows what was checked.
ONEBOX does not treat “verified” as one blanket promise. Customer-facing profiles separate identity, service requirements, optional insurance evidence and activity completed through the network.
Read the customer verification guide
The evidence shown on a profile
Service requirements checked
ONEBOX assessed the services listed on the profile against its current verification rules. Where trade evidence is required, it must be reviewed before those services can be presented as verified.
Trade evidence checked
This signal appears only where the current profile data records the required service-related evidence as verified. It applies to the services shown, not every task a Professional might undertake.
Public liability cover checked
This appears only when current evidence has been supplied and verified. For standard UK approval, Public Liability insurance is an optional trust signal unless the work or contract creates a separate requirement.
Completed ONEBOX work
The completed-job count comes from work managed through ONEBOX. Professionals cannot manually add a job to this total.
Verified ONEBOX reviews
These reviews are connected to completed ONEBOX work. Portfolio photographs and self-written profile descriptions remain separate from verified work history.
What ONEBOX does not claim
- A verified identity is not a universal trade licence.
- Insurance is not evidence of technical competence.
- A portfolio photograph is not automatically a ONEBOX-verified job.
- Availability does not prove that every permission for the final scope has been checked.
- ONEBOX verification does not replace certificates, Building Regulations approval or an official register where the work requires them.
Why the final scope still matters
A Professional may offer both ordinary and regulated work. General plumbing and gas work, for example, do not carry identical requirements. Domestic electrical work may also require a particular route for notification or certification. The quote and booking should identify the real scope before work begins.
For regulated work, customers should use the relevant official register and confirm that the person or business is covered for the specific category required. ONEBOX profile evidence helps make that decision clearer; it does not replace it.
Privacy by design
Customer profiles receive a limited verification outcome, not copies of identity documents, policy certificates, private registration material or internal review notes. ONEBOX keeps the evidence used for verification separate from the public-facing explanation.
Frequently asked questions
Does “Identity checked” mean qualified?
No. Identity and competence answer different questions.
Will every profile show insurance?
No. The signal appears only when current evidence has been supplied and verified.
Can Professionals add their own verified reviews?
No. Verified ONEBOX reviews are tied to completed work recorded through the platform.