What this document covers
Professional Code
The conduct, safety, communication and service standards expected from professionals in the ONEBOX network.
Easier to read, legally unchanged. This layout improves navigation and readability. The complete wording below is the current published ONEBOX document, not a replacement summary.
Providers must act professionally and honestly; accept only work they are competent and legally permitted to perform; maintain relevant insurance and credentials; follow safety requirements; respect customers and property; protect customer information; communicate delays and scope changes; obtain agreement before chargeable extras; never falsify credentials, reviews or job status; never request off-platform payment for an active ONEBOX booking; and cooperate with support and safety investigations. Serious safety, fraud, privacy or conduct breaches may lead to immediate suspension.